Hier finden Sie von Know-Center MitarbeiterInnen verfasste wissenschaftliche Publikationen


Farmer Johannes, Lindstaedt Stefanie , Droschl Georg, Luttenberger Peter

A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities, 2004


Lindstaedt Stefanie , Strohmaier M., Rollett Herwig, Hrastnik Janez, Bruhnsen Karin, Droschl Georg, Gerold Markus

KMap: Providing Orientation for Practitioners when Introducing Knowledge Management

Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management (PAKM 2002), Springer, Vienna Austria, 2002

One of the first question each knowledge management project facesis: Which concrete activities are referred to under the name of knowledgemanagement and how do they relate to each other? To help answer this questionand to provide guidance when introducing knowledge management we havedeveloped KMap. KMap is an environment which supports a practitioner in theinteractive exploration of a map of knowledge management activities. Theinteraction helps trigger interesting questions crucial to the exploration of thesolution space and makes hidden argumentation lines visible. KMap is not anew theory of knowledge management but a pragmatic “object to think with”and is currently in use in two case studies.
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