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Dragoni Mauro, Federici Marco, Rexha Andi

Extracting Aspects From User-generated Content For Supporting Opinion Mining Systems

Journal of Intelligent Information Systems, Kerschberg; Z. Ras, Springer, 2017

One of the most important opinion mining research directions falls in the extraction ofpolarities referring to specific entities (aspects) contained in the analyzed texts. The detectionof such aspects may be very critical especially when documents come from unknowndomains. Indeed, while in some contexts it is possible to train domain-specificmodels for improving the effectiveness of aspects extraction algorithms, in others themost suitable solution is to apply unsupervised techniques by making such algorithmsdomain-independent. Moreover, an emerging need is to exploit the results of aspectbasedanalysis for triggering actions based on these data. This led to the necessityof providing solutions supporting both an effective analysis of user-generated contentand an efficient and intuitive way of visualizing collected data. In this work, we implementedan opinion monitoring service implementing (i) a set of unsupervised strategiesfor aspect-based opinion mining together with (ii) a monitoring tool supporting usersin visualizing analyzed data. The aspect extraction strategies are based on the use of semanticresources for performing the extraction of aspects from texts. The effectivenessof the platform has been tested on benchmarks provided by the SemEval campaign and have been compared with the results obtained by domain-adapted techniques.
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