Kump Barbara, Knipfer Kristin, Pammer-Schindler Viktoria, Schmidt Andreas, Maier Ronald, Kunzmann Christine, Cress Ulrike, Lindstaedt Stefanie
2011
The Knowledge Maturing Phase Model has been presented as a model aligning knowledge management and organizational learning. The core argument underlying the present paper is that maturing organizational knowhow requires individual and collaborative reflection at work. We present an explorative interview study that analyzes reflection at the workplace in four organizations in different European countries. Our qualitative findings suggest that reflection is not equally self-evident in different settings. A deeper analysis of the findings leads to the hypothesis that different levels of maturity of processes come along with different expectations towards the workers with regard to compliance and flexibility, and to different ways of how learning at work takes place. Furthermore, reflection in situations where the processes are in early maturing phases seems to lead to consolidation of best practice, while reflection in situations where processes are highly standardized may lead to a modification of these standard processes. Therefore, in order to support the maturing of organizational know-how by providing reflection support, one should take into account the degree of standardisation of the processes in the target group.
Moskaliuk, J., Rath, A.S., Devaurs, D., Weber, N., Lindstaedt Stefanie , Kimmerle, J., Cress, U.
2011
Jointly working on shared digital artifacts – such as wikis – is a well-tried method of developing knowledge collectively within a group or organization. Our assumption is that such knowledge maturing is an accommodation process that can be measured by taking the writing process itself into account. This paper describes the development of a tool that detects accommodation automatically with the help of machine learning algorithms. We applied a software framework for task detection to the automatic identification of accommodation processes within a wiki. To set up the learning algorithms and test its performance, we conducted an empirical study, in which participants had to contribute to a wiki and, at the same time, identify their own tasks. Two domain experts evaluated the participants’ micro-tasks with regard to accommodation. We then applied an ontology-based task detection approach that identified accommodation with a rate of 79.12%. The potential use of our tool for measuring knowledge maturing online is discussed.
Kraker Peter, Wagner Claudia, Jeanquartier Fleur, Lindstaedt Stefanie
2011
This paper presents an adaptable system for detecting trends based on the micro-blogging service Twitter, and sets out to explore to what extent such a tool can support researchers. Twitter has high uptake in the scientific community, but there is a need for a means of extracting the most important topics from a Twitter stream. There are too many tweets to read them all, and there is no organized way of keeping up with the backlog. Following the cues of visual analytics, we use visualizations to show both the temporal evolution of topics, and the relations between different topics. The Twitter Trend Detection was evaluated in the domain of Technology Enhanced Learning (TEL). The evaluation results indicate that our prototype supports trend detection but reveals the need for refined preprocessing, and further zooming and filtering facilities.