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Granitzer Michael, Granitzer Gisela, Lindstaedt Stefanie , Rath Andreas S., Groiss W.

Automating Knowledge Transfer and Creation in Knowledge Intensive Business Processes

Proceedings of the First Workshop on Business Process Management and Social Software BPMS2 08, September 1, 2008, Mailand, Italien, Springer, 2008

It is a well known fact that a wealth of knowledge lies in thehead of employees making them one of the most or even the most valuableasset of organisations. But often this knowledge is not documented andorganised in knowledge systems as required by the organisation, butinformally shared. Of course this is against the organisation’s aim forkeeping knowledge reusable as well as easily and permanently availableindependent of individual knowledge workers.In this contribution we suggest a solution which captures the collectiveknowledge to the benefit of the organisation and the knowledge worker.By automatically identifying activity patterns and aggregating them totasks as well as by assigning resources to these tasks, our proposed solutionfulfils the organisation’s need for documentation and structuring ofknowledge work. On the other hand it fulfils the the knowledge worker’sneed for relevant, currently needed knowledge, by automatically miningthe entire corporate knowledge base and providing relevant, contextdependent information based on his/her current task.
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