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Knowledge-intensive work plays an increasinglyimportant role in organisations of all types. Thiswork is characterized by a defined input and adefined output but not the way how to transformthe input to an output. Within this context, theresearch project DYONIPOS aims at encouragingthe two crucial roles in a knowledge-intensiveorganization - the process executer and the processengineer. Ad-hoc support will be providedfor the knowledge worker by synergizing the developmentof context sensitive, intelligent, andagile semantic technologies with contextual retrieval.DYONIPOS provides process executerswith guidance through business processes andjust-in-time resource support based on the currentuser context, that are the focus of this paper.

In a knowledge-intensive business environment, knowledgeworkers perform their tasks in highly creative ways. This essential freedomrequired by knowledge workers often conflicts with their organization’sneed for standardization, control, and transparency. Within thiscontext, the research project DYONIPOS aims to mitigate this contradictionby supporting the process engineer with insights into the processexecuter’s working behavior. These insights constitute the basis for balancedprocess modeling. DYONIPOS provides a process engineer supportenvironment with advanced process modeling services, such as processvisualization, standard process validation, and ad-hoc process analysisand optimization services.