Publikationen

Hier finden Sie von Know-Center MitarbeiterInnen verfasste wissenschaftliche Publikationen

2005

Mayer Harald, Haas Werner, Thallinger Georg, Lindstaedt Stefanie

APOSDLE-advanced process-oriented self directed learning environment

2nd European Workshop on the Integration of Knowledge, Semantics and Digital Media Technology (EWIMT 2005), IET Digital Library, 2005

Konferenz
The goal of the APOSDLE project is to significantly enhanceknowledge worker productivity by supporting informallearning and teaching activities in the context of knowledgeworkers everyday work processes and within their work environments.It exploits synergies between learning and knowledgemanagement by reusing content not originally intendedfor learning, and not require new content to be created. It willutilize contextualized communication for teaching, and notburden experts with additional tasks; and it will be based onknowledge sources available within an organization.The outcome of APOSDLE will be a methodology, softwareframework and reference architecture for workplace learningenhancing the learning processes for the individual and theorganisation. In order to ensure the general applicability ofthis outcome an application-driven approach is used to coverthe needs of three fundamentally different organizations: anetwork of SMEs, a public organization, and a largecorporation.
2005

Lindstaedt Stefanie , Farmer J., Ley Tobias

Integrating Working and Learning in Business

JUCS - Proceedings of I-Know 05, Graz, Austria, 2005

Konferenz
2005

Lindstaedt Stefanie , Strohmaier M.

Application of Knowledge Problem Patterns in Process Oriented Organizations

Post-Proceedings of the 3rd Conference on Professional Knowledge Management (WM2005), LectureNotes in Artificial Intelligence (LNAI), Springer, Springer, Berlin, Germany, 2005

Konferenz
This contribution introduces a method for the identificationof knowledge problems in process-oriented organizations. On an operativelevel, knowledge problems occur when the generation, storage, transferor application of knowledge is not in accordance with an organization’sbusiness goals. The introduced method represents an instrumentfor pointing organizations to such shortcomings and thereby opens upsolution spaces for overcoming them. This contribution introduces a setof knowledge problem patterns and an accompanying process of applyingthem in organizations - both supported by empirical data generated inthree conducted case studies. In doing that, this contribution providesnew stimuli and insights for current research in the domain of businessprocess oriented knowledge modeling and -audits.
2005

Lindstaedt Stefanie , Strohmaier M.

Beyond flexible Information Systems: Why Business Agility Matters

Proceedings of the CAiSE 05 Workshop BPMDS 05 on Business Process Modeling, Development, and Support: Business Processes and Support Systems: Design for Flexibility, Castro, J., Teniente, E., Porto, Portugal, 2005

Konferenz
Today, organizations need to act and perform in increasinglydynamic environments. Current research on flexibility of information systemsaims to provide answers to this fact. Yet, we show that the concept of flexibilityalone does not suffice to address this challenge. Therefore, this paper introducesthe notion of business agility that extends the concept of flexibility anddescribes further necessary areas of research. We identify a perception gapwhich argues that current concepts of flexibility do not actively search forchallenges or opportunities of change in the environment. Instead, flexibility iscommonly perceived to be a rather passive characteristic. Based on thisobservation, our contribution introduces an exemplary instrument that addressesthe identified perception gap and aids organizations in achieving higher degreesof business agility and thus, increases the capability of organizations to act andperform under uncertain conditions. The overall contribution of this paper is anextended perspective on the concept of flexibility, the identification of furthernecessary areas of research and the introduction of an instrument that addressesaspects of the identified issues.
2005

Lindstaedt Stefanie , Strohmaier M.

Business Process Oriented Knowledge Infrastructures

JUCS - Proceedings of I-Know 05, Springer, Graz, Austria, 2005

Konferenz
2005

Ley Tobias, Lindstaedt Stefanie , Albert D.

Competency Development in Knowledge Management and eLearning: Supporting Informal Workplace Learning

WM 2005: Professional Knowledge Management Experiences and Visions, Contributions to the 3rd Conference Professional Knowledge Management, April 10-13, 2005, Kaiserslautern, Althoff, K.-D., Dengel, A., Bergmann, R., Nick, M., Springer, Kaiserslautern, 2005

Konferenz
2005

Timbrell G., Koller S., Lindstaedt Stefanie

Improving Service Innovation through Structured Process-oriented Knowledge Infrastructure Design

Proceedings of the I-KNOW`05, 5th International Conference on Knowledge Management, Springer, Graz, Austria, 2005

Konferenz
Formalised service innovation is a central tenet of enterprise systems lifecyclephases. Event driven process models extended with knowledge objects are found to be notuseful in early lifecycle phases. When an upgrade is required, a map of the knowledgeinfrastructure is needed to better design further service innovation because functional maps nolonger adequately describe the context adequately. By looking at formal changes to businessprocesses as service innovations, and recognising the knowledge infrastructure inherent inservices generally, changes driven through technology such as ES can be better understoodwith the application of frameworks such as B-KIDE.
2005

Ley Tobias, Lindstaedt Stefanie

Integrating Knowledge Management and eLearning: A Competency Perspective

Digital Content Engineering - Content Plattformen in Theorie und Praxis, Reich, S. , Trauner Verlag, Linz, 2005

Konferenz
2005

Lindstaedt Stefanie , Dietrich W., Koronakis P., Strohmaier M.

Knowledge Problems in Process Oriented Organizations: A Pattern Approach

WM 2005: Professional Knowledge Management Experiences and Visions, Contributions to the 3rd Conference Professional Knowledge Management, April 10-13, 2005, DFKI, Kaiserslautern, 2005

Konferenz
This contribution introduces a novel approach for the identificationof knowledge problems in process-oriented organizations. On anoperative level, knowledge problems occur when the generation, storage,transfer or application of knowledge is not in accordance with an organization’sbusiness goals. The concept of knowledge problem patternsrepresents a sound instrument to point organizations to such shortcomingsand thereby opens up solution spaces for overcoming them. Thiscontribution briefly introduces a set of knowledge problem patterns andan accompanying process of applying them in real world environments- both supported by empirical data generated in three conducted casestudies. The concepts of this work provide new stimuli and insights forcurrent research in the domain of business process oriented knowledgemodelling and -audits.
2005

Lindstaedt Stefanie , Farmer Johannes

Integration of Knowledge Management and (e) Learning J. UCS Special Issue

Journal of Universal Computer Science, 2005

Journal
2005

Kienreich Wolfgang, Sabol Vedran, Ley Tobias, Lindstaedt Stefanie , Koronakis P., Droschl G.

MagIR: Distributed Creation, Administration and Reutilization of Multimedia Presentation Content

Proceedings of WM05 - Workshop IT Tools for Knowledge Management Systems, 2005

Konferenz
2005

Lindstaedt Stefanie , Strohmaier M.

Special Issue on 'Knowledge Infrastructures for the Support of Knowledge Intensive Business Processes'

Journal of Universal Knowledge Management, Graz, Austria, 2005

Journal
2005

Ley Tobias, Lindstaedt Stefanie , Albert D.

Supporting Competency Development in Informal Workplace Learning

Lecture Notes in Artificial Intelligence, Althoff, K.-D., Dengel, A., Bergmann, R., Nick, M., Roth-Berghofer, T., Springer, Heidelberg, 2005

Konferenz
This paper seeks to suggest ways to support informal, self-directed, work-integrated learning within organizations. We focus on a special type of learning in organizations, namely on competency development, that is a purposeful development of employee capabilities to perform well in a large array of situations. As competency development is inherently a self-directed development activity, we seek to support these activities primarily in an informal learning context. AD-HOC environments which allow employees context specific access to documents in a knowledge repository have been suggested to support learning in the workplace. In this paper, we suggest to use the competence performance framework as a means to enhance the capabilities of AD HOC environments to support competency development. The framework formalizes the tasks employees are working in and the competencies needed to perform the tasks. Relating tasks and competencies results in a competence performance structure, which structures both tasks and competencies in terms of learning prerequisites. We conclude with two scenarios that make use of methods established in informal learning research. The scenarios show how competence performance structures enhance feedback mechanisms in a coaching process between supervisor and employee and provide assistance for self directed learning from a knowledge repository.
2005

Tochtermann K., Lindstaedt Stefanie

Wissensinfrastrukturen - Die optimale Unterstützung Ihrer Geschäftsprozesses

wissensmanagement - Das Magazin für Führungskräfte, 2005

Journal
2005

Lindstaedt Stefanie , Ley Tobias, Mayer Harald

Integrating working and learning with aposdle

Proceedings of the 11th Business Meeting of Forum Neue Medien, 2005

Konferenz
The goal of the APOSDLE project is to significantly enhance knowledge worker productivity by supporting informal learning and collaboration activities in the context of knowledge workers everyday work processes and within their work environments. It exploits synergies between learning and knowledge management by reusing content not originally intended for learning, and not require new content to be created. It will utilize contextualized communication for teaching, and not burden experts with additional tasks; and it will be based on knowledge sources available within an organization.The outcome of APOSDLE will be a methodology, software framework and reference architecture for workplace learning enhancing the learning processes for the individual and the organisation. In order to ensure the general applicability of this outcome an application-driven approach is used to cover the needs of three fundamentally different organizations: a network of SMEs, a public organization, and a large corporation.
2005

Lindstaedt Stefanie , Strohmaier M.

Integrating Business Processes and Knowledge Infrastructures

Journal of Universal Computer Science, 2005

Journal
The integration of available knowledge management technologies, concepts andmethods into organizational business processes is a pressing and challenging researchissue today. Researches and practitioners in the areas of process and knowledgemanagement alike seek for solutions that aid the flexible alignment of knowledgemanagement efforts to an organization’s most value generating activities. Theadvantages inherent in such efforts are manifold: The execution of business processesis supported from a knowledge perspective, the economic benefit of knowledgemanagement can be illustrated more easily and knowledge management activitiesbecome “alive” because of the integration in organizational business processes -which in turn thrives business performance.The special issue “Integrating Business Processes and KnowledgeInfrastructures” makes more detailed versions of the contributions to BPOKI’04available. BPOKI’04 is a special track series on Business Process OrientedKnowledge Infrastructures that took place the first time during I-Know’04, the 4thInternational Conference on Knowledge Management (http://www.iknow.at/BPOKI).The purpose of this special issue is to provide readers with an overview of up-todateresearch on the intersection between business process and knowledgemanagement. Contributions of this special issue consider both, organizational as wellas technological aspects of this topic, and fall in one of the following four categories:1) Business Process Modelling 2) Business Process Learning 3) Business ProcessSupport and 4) Business Process Execution.
2005

Timbrell G., Koller S., Schefe N., Lindstaedt Stefanie

A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes

Journal of Universal Computer Science, 2005

Journal
This paper explores a process view of call-centres and the knowledge infrastructuresthat support these processes. As call-centres grow and become more complex in their functionand organisation so do the knowledge infrastructures required to support their size andcomplexity. This study suggests a knowledge-based hierarchy of ‘advice-type’ call-centres anddiscusses associated knowledge management strategies for different sized centres. It introducesa Knowledge Infrastructure Hierarchy model, with which it is possible to analyze and classifycall-centre knowledge infrastructures. The model also demonstrates different types ofinterventions supporting knowledge management in call-centres. Finally the paper discusses thepossibilities of applying traditional maturity model approaches in this context.
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