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Santos Tiago, Walk Simon, Kern Roman, Strohmaier M., Helic Denis

Activity in Questions & Answers Websites

ACM Transactions on Social Computing, 2018

Millions of users on the Internet discuss a variety of topics on Question and Answer (Q&A) instances. However, not all instances and topics receive the same amount of attention, as some thrive and achieve self-sustaining levels of activity while others fail to attract users and either never grow beyond being a small niche community or become inactive. Hence, it is imperative to not only better understand but also to distill deciding factors and rules that define and govern sustainable Q&A instances. We aim to empower community managers with quantitative methods for them to better understand, control and foster their communities, and thus contribute to making the Web a more efficient place to exchange information. To that end, we extract, model and cluster user activity-based time series from 50 randomly selected Q&A instances from the StackExchange network to characterize user behavior. We find four distinct types of user activity temporal patterns, which vary primarily according to the users' activity frequency. Finally, by breaking down total activity in our 50 Q&A instances by the previously identified user activity profiles, we classify those 50 Q&A instances into three different activity profiles. Our categorization of Q&A instances aligns with the stage of development and maturity of the underlying communities, which can potentially help operators of such instances not only to quantitatively assess status and progress, but also allow them to optimize community building efforts

Yusuke Fukazawa, Kröll Mark, Strohmaier M., Ota Jun

IR based Task-Model Learning: Automating the hierarchical structuring of tasks

Web Intelligence, IOS Press, IOS Press, 2016

Task-models concretize general requests to support users in real-world scenarios. In this paper, we present an IR based algorithm (IRTML) to automate the construction of hierarchically structured task-models. In contrast to other approaches, our algorithm is capable of assigning general tasks closer to the top and specific tasks closer to the bottom. Connections between tasks are established by extending Turney’s PMI-IR measure. To evaluate our algorithm, we manually created a ground truth in the health-care domain consisting of 14 domains. We compared the IRTML algorithm to three state-of-the-art algorithms to generate hierarchical structures, i.e. BiSection K-means, Formal Concept Analysis and Bottom-Up Clustering. Our results show that IRTML achieves a 25.9% taxonomic overlap with the ground truth, a 32.0% improvement over the compared algorithms.

Stanisavljevic Darko, Hasani-Mavriqi Ilire, Lex Elisabeth, Strohmaier M., Helic Denis

Semantic Stability in Wikipedia

Complex Networks and their Applications, Cherifi, H., Gaito, S., Quattrociocchi, W., Sala, A., Springer International Publishing AG, Cham, Switzerland, 2016

In this paper we assess the semantic stability of Wikipedia by investigat-ing the dynamics of Wikipedia articles’ revisions over time. In a semantically stablesystem, articles are infrequently edited, whereas in unstable systems, article contentchanges more frequently. In other words, in a stable system, the Wikipedia com-munity has reached consensus on the majority of articles. In our work, we measuresemantic stability using the Rank Biased Overlap method. To that end, we prepro-cess Wikipedia dumps to obtain a sequence of plain-text article revisions, whereaseach revision is represented as a TF-IDF vector. To measure the similarity betweenconsequent article revisions, we calculate Rank Biased Overlap on subsequent termvectors. We evaluate our approach on 10 Wikipedia language editions includingthe five largest language editions as well as five randomly selected small languageeditions. Our experimental results reveal that even in policy driven collaborationnetworks such as Wikipedia, semantic stability can be achieved. However, there aredifferences on the velocity of the semantic stability process between small and largeWikipedia editions. Small editions exhibit faster and higher semantic stability than large ones. In particular, in large Wikipedia editions, a higher number of successiverevisions is needed in order to reach a certain semantic stability level, whereas, insmall Wikipedia editions, the number of needed successive revisions is much lowerfor the same level of semantic stability.

Kröll Mark, Strohmaier M.

Associating Intent with Sentiment in Weblogs

International Conference on Applications of Natural Language to Information Systems, NLDB'15, Springer-Verlag, Passau, Germany, 2015

People willingly provide more and more information about themselves on social media platforms. This personal information about users’ emotions (sentiment) or goals (intent) is particularly valuable, for instance, for monitoring tools. So far, sentiment and intent analysis were conducted separately. Yet, both aspects can complement each other thereby informing processes such as explanation and reasoning. In this paper, we investigate the relation between intent and sentiment in weblogs. We therefore extract ~90,000 human goal instances from the ICWSM 2009 Spinn3r dataset and assign respective sentiments. Our results indicate that associating intent with sentiment represents a valuable addition to research areas such as text analytics and text understanding.

Strohmaier M., Horkoff Jennifer, Yu E., Aranda Jorge, Easterbrook Steve

Can Patterns improve Modeling? Two Exploratory Studies

International Working Conference on Requirements Engineering: Foundations for Software Quality (REFSQ'08), co-located with CAISE'08, Montpellier, France, 2008, 2008

A considerable amount of effort has been placed into the investigation of i* modeling as a tool for early stage requirements engineering. However, widespread adoption of i* models in the requirements process has been hindered by issues such as the effort required to create the models, coverage of the problem context, and model complexity. In this work, we explore the feasibility of pattern application to address these issues. To this end, we perform both an exploratory case study and initial experiment to investigate whether the application of patterns improves aspects of i* modeling. Furthermore, we develop a methodology which guides the adoption of patterns for i* modeling. Our findings suggest that applying model patterns can increase model coverage, but increases complexity, and may increase modeling effort depending on the experience of the modeler. Our conclusions indicate situations where pattern application to i* models may be beneficial.

Strohmaier M., Lux M., Granitzer Michael, Scheir Peter, Liaskos S., Yu E.

How Do Users Express Goals on the Web? - An Exploration of Intentional Structures in Web Search

We Know 07 International Workshop on Collaborative Knowledge Management for Web Information Systems, in conjunction with WISE 07, , Nancy, France, 2007


Rollett H., Lux M., Strohmaier M., Dösinger G.

The Web 2.0 Way of Learning with Technologies

International Journal of Learning Technology, Vol. 3, Issue 1, 2007, Inderscience Publishers, 2007

While there is a lot of hype around various concepts associated with the term Web 2.0 in industry, little academic research has so far been conducted on the implications of this new approach for the domain of education. Much of what goes by the name of Web 2.0 can, in fact, be regarded as new kinds of learning technologies, and can be utilised as such. This paper explains the background of Web 2.0, investigates the implications for knowledge transfer in general, and then discusses its particular use in eLearning contexts with the help of short scenarios. The main challenge in the future will be to maintain essential Web 2.0 attributes, such as trust, openness, voluntariness and self-organisation, when applying Web 2.0 tools in institutional contexts.

Strohmaier M., Lindstaedt Stefanie

Rapid Knowledge Work Visualization for Organizations

Journal of Knowledge Management, Emerald Group Publishing Limited, 2007

Purpose: The purpose of this contribution is to motivate a new, rapid approachto modeling knowledge work in organizational settings and to introducea software tool that demonstrates the viability of the envisioned concept.Approach: Based on existing modeling structures, the KnowFlowr Toolsetthat aids knowledge analysts in rapidly conducting interviews and in conductingmulti-perspective analysis of organizational knowledge work is introduced.Findings: It is demonstrated how rapid knowledge work visualization can beconducted largely without human modelers by developing an interview structurethat allows for self-service interviews. Two application scenarios illustrate thepressing need for and the potentials of rapid knowledge work visualizations inorganizational settings.Research Implications: The efforts necessary for traditional modeling approachesin the area of knowledge management are often prohibitive. Thiscontribution argues that future research needs to take economical constraintsof organizational settings into account in order to be able to realize the fullpotential of knowledge work management.Practical Implications: This work picks up a problem identified in practiceand proposes the novel concept of rapid knowledge work visualization for makingknowledge work modeling in organizations more feasible.Value: This work develops a vision of rapid knowledge work visualization andintroduces a tool-supported approach that addresses some of the identified challenges.

Strohmaier M.

The B-KIDE Framework and Tool for Business Process Oriented Knowledge Infrastructure Development

Journal of Knowledge and Process Management, John Wiley & Sons, 2005


Hrastnik J., Rollett H., Strohmaier M.

Heterogenes Wissen über Prozesse als Grundlage für die Geschäftsprozessverbesserung

Herausgeberband Wissenslogistik, Engelhardt, C., Hall, K., Ortner, J., Semmering, Austria, 2004


Strohmaier M.

A Business Process oriented Approach for the Identification and Support of organizational Knowledge Processes

Proceedings der 4. Oldenburger Fachtagung Wissensmanagement, Oldenburg, 2003


Strohmaier M.

Designing Business Process Oriented Knowledge Infrastructures

Proceedings der GI Workshopwoche, Workshop der Fachgruppe Wissensmanagement, Karlsruhe, 2003


Lindstaedt Stefanie , Farmer J., Hrastnik J., Rollett H., Strohmaier M.

Integration von Prozess- und Wissensmanagement-orientierten Designstrategien zur Erstellung benutzerfreundlicher Unternehmensportale

Wissensmanagement 2003 - 2. Konferenz Professionelles Wissensmanagement, Luzern/Schweiz, 2.-4.4.2003, Reimer, U., Abecker, A., Staab, S., Stumme, G., Köllen Druck Verlag GmbH, Luzern, Schweiz, 2003

Personalisierbare Portale als Fenster zu Unternehmensgedachtnissen finden ¨in der Praxis immer haufiger Anwendung. Bei dem Design dieser Portale stellt sich die ¨Frage nach der Strukturierung der Informationen: auf der einen Seite soll der tagliche ¨Arbeitsprozess unterstutzt werden, auf der anderen Seite sollen aber auch Informa- ¨tionen zuganglich gemacht werden, die den Prozess in einen gr ¨ oßeren Kontext set- ¨zen. Unsere Erfahrungen bei der Portalentwicklungen haben gezeigt, dass zwei unterschiedlicheStrategien Anwendung finden: Prozessfokus und Wissensfokus. Die Wahlder individuellen Strategie hangt einerseits von den Zielen ab, die das Portal erf ¨ ullen ¨soll. Andererseits hangen sie aber auch von der Ausgangssituation im anwendenden ¨Unternehmen ab. Dieser Beitrag stellt die beiden Designstrategien vor und identifiziertRahmenbedingungen, die bei der Wahl der Stategie helfen konnen.

Lindstaedt Stefanie , Strohmaier M.

Introduction of Knowledge Management (KMIntro)

TELEMATIK 03/2002, Telematik Ingenieur Verband, Graz, Austria, 2002


Lindstaedt Stefanie , Strohmaier M., Rollett Herwig, Hrastnik Janez, Bruhnsen Karin, Droschl Georg, Gerold Markus

KMap: Providing Orientation for Practitioners when Introducing Knowledge Management

Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management (PAKM 2002), Springer, Vienna Austria, 2002

One of the first question each knowledge management project facesis: Which concrete activities are referred to under the name of knowledgemanagement and how do they relate to each other? To help answer this questionand to provide guidance when introducing knowledge management we havedeveloped KMap. KMap is an environment which supports a practitioner in theinteractive exploration of a map of knowledge management activities. Theinteraction helps trigger interesting questions crucial to the exploration of thesolution space and makes hidden argumentation lines visible. KMap is not anew theory of knowledge management but a pragmatic “object to think with”and is currently in use in two case studies.
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