Wir sind Österreichs Forschungszentrum für Data-driven Business & Big Data Analytics.

Wir machen unsere Kompetenzen und Innovationen
nach Außen hin sichtbar.

Publikationen

Hier finden Sie von Know-Center MitarbeiterInnen verfasste wissenschaftliche Publikationen

2005

Timbrell G., Koller S., Lindstaedt Stefanie

Improving Service Innovation through Structured Process-oriented Knowledge Infrastructure Design

Proceedings of the I-KNOW`05, 5th International Conference on Knowledge Management, Springer, Graz, Austria, 2005

Konferenz
Formalised service innovation is a central tenet of enterprise systems lifecyclephases. Event driven process models extended with knowledge objects are found to be notuseful in early lifecycle phases. When an upgrade is required, a map of the knowledgeinfrastructure is needed to better design further service innovation because functional maps nolonger adequately describe the context adequately. By looking at formal changes to businessprocesses as service innovations, and recognising the knowledge infrastructure inherent inservices generally, changes driven through technology such as ES can be better understoodwith the application of frameworks such as B-KIDE.
2004

Timbrell G., Koller S., Lindstaedt Stefanie

A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management, Graz, Austria, 2004

Konferenz
2004

Lindstaedt Stefanie , Koller S., Krämer T.

Eine Wissensinfrastruktur für Projektrisikomanagement - Identifikation und Management von Wissensrisiken

Tagungsband zur KnowTech 2004, 6. Konferenz zum Einsatz von Knowledge Management in Wirtschaft und Verwaltung, Gronau, N., Petkoff, B., Schildhauer, T., München,Germany, 2004

Konferenz
Kontakt Karriere

Hiermit erkläre ich ausdrücklich meine Einwilligung zum Einsatz und zur Speicherung von Cookies. Weiter Informationen finden sich unter Datenschutzerklärung

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close