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Goldgruber Eva, Gutounig Robert, Schweiger Stefan, Dennerlein Sebastian

Potential von "Slack" im E-Learning

E-Learning Tag 2016, 2016


Gutounig Robert, Goldgruber Eva, Dennerlein Sebastian, Schweiger Stefan

Mehr als ein Kommunikationstool. Wissensmanagement-Potenziale von Social Software am Beispiel von Slack

Kremser Wissensmanagement-Tagen 2016, Edition Donau-Universität Krems , Krems, 2016


Dennerlein Sebastian, Gutounig Robert, Goldgruber Eva , Schweiger Stefan

Web 2.0 Messaging Tools for Knowledge Management? Exploring the Potentials of Slack

Proceedings of the 17th European Conference on Knowledge Management, Academic Conferences International Limited, Ulster University, Northern Ireland, 2016

There are many web-based tools like social networks, collaborative writing, or messaging tools that connectorganizations in accordance with web 2.0 principles. Slack is such a web 2.0 instant messaging tool. As per developer, itintegrates the entire communication, file-sharing, real-time messaging, digital archiving and search at one place. Usage inline with these functionalities would reflect expected appropriation, while other usage would account for unexpectedappropriation. We explored which factors of web 2.0 tools determine actual usage and how they affect knowledgemanagement (KM). Therefore, we investigated the relation between the three influencing factors, proposed tool utility fromdeveloper side, intended usage of key implementers, and context of application, to the actual usage in terms of knowledgeactivities (generate, acquire, organize, transfer and save knowledge). We conducted episodic interviews with keyimplementers in five different organizational contexts to understand how messaging tools affect KM by analyzing theappropriation of features. Slack was implemented with the intention to enable exchange between project teams, connectingdistributed project members, initiate a community of learners and establish a communication platform. Independent of thecontext, all key implementers agreed on knowledge transfer, organization and saving in accordance with Slack’s proposedutility. Moreover, results revealed that a usage intention of internal management does not lead to acquisition of externalknowledge, and usage intention of networking not to generation of new knowledge. These results suggest that it is not thecontext of application, but the intended usage that mainly affects the tool's efficacy with respect to KM: I.e. intention seemsto affect tool selection, first, explaining commonalities with respect to knowledge activities (expected appropriation) and,subsequently, intention also affects unexpected appropriation beyond the developers’ tool utility. A messaging tool is, hence,not only a messaging tool, but it is ‘what you make of it!’
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