Hier finden Sie von Know-Center MitarbeiterInnen verfasste wissenschaftliche Publikationen


Kienreich Wolfgang, Sabol Vedran, Ley Tobias, Lindstaedt Stefanie , Koronakis P., Droschl G.

MagIR: Distributed Creation, Administration and Reutilization of Multimedia Presentation Content

Proceedings of WM05 - Workshop IT Tools for Knowledge Management Systems, 2005


Farmer J., Lindstaedt Stefanie , Droschl G., Luttenberger P.

AD-HOC - Work-integrated Technology-supported Teaching and Learning

Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities, Innsbruck, 2004

Carrying out today’s knowledge work without information and communicationtechnology (ICT) is unimaginable. ICT makes it possible to process and exchangeinformation quickly and efficiently. However, accomplishing tasks with ICT isoften tedious: Colleagues have to be asked, how best to proceed. Necessaryresources have to be searched for in the intranet and internet. And one has toget familiar with applying the various systems and tools. This way, solving asimple task can become a time consuming process for inexperienced employeesand also for those who are asked for their expertise.Therefore, at the Know-Center Graz, Austria , the AD-HOC methodology hasbeen developed to support knowledge workers in task-oriented learning andteaching situations. This methodology is used to analyse the work processes, toidentify the needed resources, tools, and systems, and finally to design an ADHOCEnvironment. In this environment, systems and tools are arranged forspecific work processes. Users are then guided at their work tasks and areprovided with the necessary resources instantly.This article presents the AD-HOC methodology. It analyses the obstacles thathamper efficient knowledge work and how AD-HOC overcomes them. Finally, thesupport of users at their specific work tasks by deployed AD-HOC Environmentsis shown in two field studies.

Farmer Johannes, Lindstaedt Stefanie , Droschl Georg, Luttenberger Peter

A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities, 2004


Kappe F., Droschl G., Kienreich Wolfgang, Sabol Vedran, Andrews K., Granitzer Michael, Auer P.

InfoSky: Visual Exploration of Large Hierarchical Document Repositories

Proceedings of HCI 2003 International, Creta, Greece, 2003


Ley Tobias, Rollett H., Dösinger G., Bruhnsen K., Droschl G.

Implementing Instruments for Managing Intellectual Capital: Three Case Studies and Some Lessons Learned

In Proceedings of the Third European Conference on Knowledge Management, September 24-25, Dublin, Ireland, 2002


Kappe F., Droschl G., Kienreich Wolfgang, Sabol Vedran, Becker J., Andrews K., Granitzer Michael, Auer P.

InfoSky: Eine neue Technologie zur Erforschung großer, hierarchischer Wissensräume

KnowTech 2002, 4. Konferenz zum Einsatz von Knowledge Management in Wirtschaft und Verwaltung (, München,Germany, 2002


Lindstaedt Stefanie , Strohmaier M., Rollett Herwig, Hrastnik Janez, Bruhnsen Karin, Droschl Georg, Gerold Markus

KMap: Providing Orientation for Practitioners when Introducing Knowledge Management

Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management (PAKM 2002), Springer, Vienna Austria, 2002

One of the first question each knowledge management project facesis: Which concrete activities are referred to under the name of knowledgemanagement and how do they relate to each other? To help answer this questionand to provide guidance when introducing knowledge management we havedeveloped KMap. KMap is an environment which supports a practitioner in theinteractive exploration of a map of knowledge management activities. Theinteraction helps trigger interesting questions crucial to the exploration of thesolution space and makes hidden argumentation lines visible. KMap is not anew theory of knowledge management but a pragmatic “object to think with”and is currently in use in two case studies.

Andrews K., Kienreich Wolfgang, Sabol Vedran, Becker J., Kappe F., Droschl G., Granitzer Michael, Auer P.

The InfoSky Visual Explorer: Exploiting Hierarchical Structure and Document Similarities

Information Visulization, Palgrave Journals, London, England, 2002

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