We use computational systems for supporting our decision making in many parts of our society. Computational systems filter, sort, calculate and recommend choices based on the data available to them. A common assumption is that these systems can replace (or at least support) humans in their decision-making processes.
Thus, the introduction of computational systems is often thought of as a ‘substitution problem.’ In a fixed human workflow, certain tasks are replaced by a machine or an algorithm, leading to the need for less labor, fewer errors, and higher accuracy, among other things. We all know, however, about problems that have occurred while using computational systems in social contexts.