Geiger Manfred, Waizenegger Lena, Treasure-Jones Tamsin, Sarigianni Christina, Maier Ronald, Thalmann Stefan, Remus Ulrich
2017
Research on information system (IS) adoption and resistance has accumulatedsubstantial theoretical and managerial knowledge. Surprisingly, the paradox that end userssupport and at the same time resist use of an IS has received relatively little attention. Theinvestigation of this puzzle, however, is important to complement our understanding ofresistant behaviours and consequently to strengthen the explanatory power of extanttheoretical constructs on IS resistance. We investigate an IS project within the healthcare ...