Publikationen

Hier finden Sie von Know-Center MitarbeiterInnen verfasste wissenschaftliche Publikationen

2017

Dennerlein Sebastian, Pammer-Schindler_TU Viktoria, Ginthör Robert, Breitfuß Gert, Stern Hermann

Bringing Big Data to Adolescence - Specifying Business Models by Practice

Institute of Systems Sciences, Innovation and Sustainability Research , Merangasse 18 /I , A - 8010 Graz, Austria, Baumgartner, R.J., Fuellsack, M., Gelbmann, U., Rauter, R, Graz, Austria, 2017

Konferenz
To specify the current understanding of business models in the realm of Big Data, we used a qualitative approach analysing 25 Big Data projects spread over the domains of Retail, Energy, Production, and Life Sciences, and various company types (SME, group, start-up, etc.). All projects have been conducted in the last two years at Austria’s competence center for Data-driven Business and Big Data Analytics, the Know-Center.
2017

Rivera-Pelayo Verónica, Fessl Angela, Müller Lars, Pammer-Schindler_TU Viktoria

Introducing Mood Self-Tracking at Work: Empirical Insights from Call Centers

ACM Transactions on Computer-Human Interaction (TOCHI), ACM New York, NY, USA , 2017

Journal
The benefits of self-tracking have been thoroughly investigated in private areas of life, like health or sustainable living, but less attention has been given to the impact and benefits of self-tracking in work-related settings. Through two field studies, we introduced and evaluated a mood self-tracking application in two call centers to investigate the role of mood self-tracking at work, as well as its impact on individuals and teams. Our studies indicate that mood self-tracking is accepted and can improve performance if the application is well integrated into the work processes and matches the management style. The results show that (i) capturing moods and explicitly relating them to work tasks facilitated reflection, (ii) mood self-tracking increased emotional awareness and this improved cohesion within teams, and (iii) proactive reactions by managers to trends and changes in team members’ mood were key for acceptance of reflection and correlated with measured improvements in work performance. These findings help to better understand the role and potential of self-tracking in work settings and further provide insights that guide future researchers and practitioners to design and introduce these tools in a workplace setting.
2017

Fessl Angela, Wesiak Gudrun, Feyertag Sandra, Rivera-Pelayo Verónica, Pammer-Schindler_TU Viktoria

In-app Reflection Guidance: Lessons Learned across Four Field Trials at the Workplace

IEEE Transactions on Learning Technologies, IEEE, 2017

Journal
This paper presents a concept for in-app reflection guidance and its evaluation in four work-related field trials. By synthesizing across four field trials, we can show that computer-based reflection guidance can function in the workplace, in the sense of being accepted as technology, being perceived as useful and leading to reflective learning. This is encouraging for all endeavours aiming to transfer existing knowledge on reflection supportive technology from educational settings to the workplace. However,reflective learning in our studies was mostly visible to limited depth in textual entries made in the applications themselves; and proactive reflection guidance technology like prompts were often found to be disruptive. We offer these two issues as highly relevant questions for future research.
2017

Fessl Angela, Pammer-Schindler_TU Viktoria, Wiese Michael, Thalmann Stefan

Improving Search Strategies of Auditors – A Focus Group on Reflection Interventions

ARTEL Workshop at EC-TEL 2017, Tallin, Estland, 2017

Konferenz
Financial auditors routinely search internal as well as public knowledge bases as part of the auditing process. Efficient search strategies are crucial for knowledge workers in general and for auditors in particular. Modern search technology quickly evolves; and features beyond keyword search like fac-etted search or visual overview of knowledge bases like graph visualisations emerge. It is therefore desirable for auditors to learn about new innovations and to explore and experiment with such technologies. In this paper, we present a reflection intervention concept that intends to nudge auditors to reflect on their search behaviour and to trigger informal learning in terms of by trying out new or less frequently used search features. The reflection intervention concept has been tested in a focus group with six auditors using a mockup. Foremost, the discussion centred on the timing of reflection interventions and how to raise mo-tivation to achieve a change in search behaviour.

Wertner Alfred, Stern Hermann, Weghofer Franz, Pammer-Schindler_TU Viktoria

Talk2Me – Sprachgesteuerte Kommissionierung mit off-the-shelf Hardware

Buch
Sprachsteuerung stellt ein potentiell sehr mächtiges Werkzeug dar und sollte rein von der Theorie (grundlegende Spracheingabe) her schon seit 20 Jahren einsetzbar sein. Sie ist in der Vergangenheit im industriellen Umfeld jedoch primär an nicht ausgereifter Hardware oder gar der Notwendigkeit einer firmenexternen aktiven Datenverbindung gescheitert. Bei Magna Steyr am Standort Graz wird die Kommissionierung bisher mit Hilfe von Scan-nern erledigt. Dieser Prozess ließe sich sehr effektiv durch eine durchgängige Sprachsteue-rung unterstützen, wenn diese einfach, zuverlässig sowie Compliance-konform umsetzbar wäre und weiterhin den Menschen als zentralen Mittelpunkt und Akteur (Stichwort Hu-man in the Loop) verstehen würde. Daher wurden bestehende Spracherkennungssysteme für mobile Plattformen sowie passende „off the shelf“ Hardware (Smartphones und Headsets) ausgewählt und prototypisch als Android Applikation („Talk2Me“) umgesetzt. Ziel war es, eine Aussage über die Einsetzbarkeit von sprachgesteuerten mobilen Anwen-dungen im industriellen Umfeld liefern zu können.Mit dem Open Source Speech Recognition Kit CMU Sphinx in Kombination mit speziell auf das Vokabular der abgebildeten Prozesse angepassten Wörterbüchern konnten wir eine sehr gute Erkennungsrate erreichen ohne das Sprachmodell individuell auf einzelne Mitar-beiterInnen trainieren zu müssen. Talk2Me zeigt innovativ, wie erprobte, kostengünstige und verfügbare Technologie (Smartphones und Spracherkennung als Eingabe sowie Sprachsynthese als Ausgabe) Ein-zug in unseren Arbeitsalltag haben kann.
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