Publikationen

Hier finden Sie von Know-Center MitarbeiterInnen verfasste wissenschaftliche Publikationen

2019

Renner Bettina, Wesiak Gudrun, Pammer-Schindler Viktoria, Prilla Michael, Müller Lars, Morosini Dalia, Mora Simone, Faltin Nils, Cress Ulrike

Computer-supported reflective learning: How apps can foster reflection at work.

Behaviour & Information Technology, Taylor & Francis, Taylor & Francis, 2019

Journal
2017

Pammer-Schindler Viktoria, Rivera-Pelayo Verónica, Fessl Angela, Müller Lars

Introducing Mood Self-Tracking at Work: Empirical Insights from Call Centers

ACM Transactions on Computer-Human Interaction (TOCHI), ACM New York, NY, USA , 2017

Journal
The benefits of self-tracking have been thoroughly investigated in private areas of life, like health or sustainable living, but less attention has been given to the impact and benefits of self-tracking in work-related settings. Through two field studies, we introduced and evaluated a mood self-tracking application in two call centers to investigate the role of mood self-tracking at work, as well as its impact on individuals and teams. Our studies indicate that mood self-tracking is accepted and can improve performance if the application is well integrated into the work processes and matches the management style. The results show that (i) capturing moods and explicitly relating them to work tasks facilitated reflection, (ii) mood self-tracking increased emotional awareness and this improved cohesion within teams, and (iii) proactive reactions by managers to trends and changes in team members’ mood were key for acceptance of reflection and correlated with measured improvements in work performance. These findings help to better understand the role and potential of self-tracking in work settings and further provide insights that guide future researchers and practitioners to design and introduce these tools in a workplace setting.
2011

Fessl Angela, Rivera-Pelayo Verónica, Müller Lars, Pammer-Schindler Viktoria, Lindstaedt Stefanie

Motivation and User Acceptance of Using Physiological Data to Support Individual Reflection

2nd International Workshop on Motivation and Affective Aspects in Technology Enhanced Learning (MATEL 2011), co-located with the Sixth European Conference on Technology Enhanced Learning (ECTEL 2011), 2011

While research comes up with new sensors and physiologicaldata is gaining more attention in private usage, sensors play no role inprofessional learning. In this paper we shed light on the motivation touse physiological sensors in the workplace. Three user studies have beenconducted in five companies to assess the motivation to (a) wear sensorsand (b) reflect on physiological data during work. Based on these studies,we show that workers would be willing to use physiological sensors, butthe benefit of the awareness about the own physiological state is oftennot clear or the usability of sensors is insufficient. Moreover, in stressprone professions like emergency care there are already successful copingstrategies in place. Introducing physiological sensors has to provide clearbenefits by offering solutions to act on this awareness and focus on thepracticability of the sensors.
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