Farmer J., Lindstaedt Stefanie , Droschl G., Luttenberger P.
2004
Carrying out today’s knowledge work without information and communicationtechnology (ICT) is unimaginable. ICT makes it possible to process and exchangeinformation quickly and efficiently. However, accomplishing tasks with ICT isoften tedious: Colleagues have to be asked, how best to proceed. Necessaryresources have to be searched for in the intranet and internet. And one has toget familiar with applying the various systems and tools. This way, solving asimple task can become a time consuming process for inexperienced employeesand also for those who are asked for their expertise.Therefore, at the Know-Center Graz, Austria , the AD-HOC methodology hasbeen developed to support knowledge workers in task-oriented learning andteaching situations. This methodology is used to analyse the work processes, toidentify the needed resources, tools, and systems, and finally to design an ADHOCEnvironment. In this environment, systems and tools are arranged forspecific work processes. Users are then guided at their work tasks and areprovided with the necessary resources instantly.This article presents the AD-HOC methodology. It analyses the obstacles thathamper efficient knowledge work and how AD-HOC overcomes them. Finally, thesupport of users at their specific work tasks by deployed AD-HOC Environmentsis shown in two field studies.
Kappe F., Droschl G., Kienreich Wolfgang, Sabol Vedran, Andrews K., Granitzer Michael, Auer P.
2003
Lindstaedt Stefanie , Strohmaier M., Rollett Herwig, Hrastnik Janez, Bruhnsen Karin, Droschl Georg, Gerold Markus
2002
One of the first question each knowledge management project facesis: Which concrete activities are referred to under the name of knowledgemanagement and how do they relate to each other? To help answer this questionand to provide guidance when introducing knowledge management we havedeveloped KMap. KMap is an environment which supports a practitioner in theinteractive exploration of a map of knowledge management activities. Theinteraction helps trigger interesting questions crucial to the exploration of thesolution space and makes hidden argumentation lines visible. KMap is not anew theory of knowledge management but a pragmatic “object to think with”and is currently in use in two case studies.
Kappe F., Droschl G., Kienreich Wolfgang, Sabol Vedran, Becker J., Andrews K., Granitzer Michael, Auer P.
2002
Ley Tobias, Rollett H., Dösinger G., Bruhnsen K., Droschl G.
2002