Santos Patricia, Dennerlein Sebastian, Theiler Dieter, Cook John, Treasure-Jones Tamsin, Holley Debbie, Kerr Micky , Atwell Graham, Kowald Dominik, Lex Elisabeth
2016
Social learning networks enable the sharing, transfer and enhancement of knowledge in the workplace that builds the ground to exchange informal learning practices. In this work, three healthcare networks are studied in order to understand how to enable the building, maintaining and activation of new contacts at work and the exchange of knowledge between them. By paying close attention to the needs of the practitioners, we aimed to understand how personal and social learning could be supported by technological services exploiting social networks and the respective traces reflected in the semantics. This paper presents a case study reporting on the results of two co-design sessions and elicits requirements showing the importance of scaffolding strategies in personal and shared learning networks. Besides, the significance of these strategies to aggregate trust among peers when sharing resources and decision-support when exchanging questions and answers. The outcome is a set of design criteria to be used for further technical development for a social tool. We conclude with the lessons learned and future work.
Cook John, Ley Tobias, Maier Ronald, Mor Yishay, Santos Patricia, Lex Elisabeth, Dennerlein Sebastian, Trattner Christoph, Holley Debbie
2015
In this paper we define the notion of the Hybrid Social Learning Network. We propose mechanisms for interlinking and enhancing both the practice of professional learning and theories on informal learning. Our approach shows how we employ empirical and design work and a participatory pattern workshop to move from (kernel) theories via Design Principles and prototypes to social machines articulating the notion of a HSLN. We illustrate this approach with the example of Help Seeking for healthcare professionals.
Dennerlein Sebastian, Theiler Dieter, Marton Peter, Lindstaedt Stefanie , Lex Elisabeth, Santos Patricia, Cook John
2015
We present KnowBrain (KB), an open source Dropbox-like knowledge repository with social features for informal workplace learning. KB enables users (i) to share and collaboratively structure knowledge, (ii) to access knowledge via sophisticated content- and metadatabased search and recommendation, and (iii) to discuss artefacts by means of multimedia-enriched Q&A. As such, KB can support, integrate and foster various collaborative learning processes related to daily work-tasks.
Dennerlein Sebastian, Cook John, Kravcik Milos, Kunzmann Christine, Pata Kai, Purma Jukka, Sandars John, Santos Patricia , Schmidt Andreas, Al-Smadi Mohammad, Trattner Christoph, Ley Tobias
2014
Workplace learning happens in the process and context of work, is multi-episodic, often informal, problem based and takes place on a just-in-time basis. While this is a very effective means of delivery, it also does not scale very well beyond the immediate context. We review three types of technologies that have been suggested to scale learning and three connected theoretical discourses around learning and its support. Based on these three strands and an in-depth contextual inquiry into two workplace learning domains, health care and building and construction, four design-based research projects were conducted that have given rise to designs for scaling informal learning with technology. The insights gained from the design and contextual inquiry contributed to a model that provides an integrative view on three informal learning processes at work and how they can be supported with technology: (1) task performance, reflection and sensemaking; (2) help seeking, guidance and support; and (3) emergence and maturing of collective knowledge. The model fosters our understanding of how informal learning can be scaled and how an orchestrated set of technologies can support this process.
Cook John, Santos Patricia, Ley Tobias, Dennerlein Sebastian, Pata Kai, Colley Joanna, Sandars John, Treasure-Jones Tamsin
2013
Ley Tobias, Cook John, Dennerlein Sebastian, Kravcik Milos, Kunzmann Christine, Laanpere Mart, Pata Kai, Purma Jukka, Sandars John, Santos Patricia, Schmidt Andreas
2013
While several technological advances have been suggested to scale learning at the workplace, none has been successful to scale informal learning. We review three theoretical discourses and suggest an integrated systems model of scaffolding informal workplace learning that has been created to tackle this challenge. We derive research questions that emerge from this model and illustrate these with an in-depth analysis of two workplace learning domains.