Theses

Here you can find theses of Know-Center employees

Examining E-Learning And Discovering Issues Far More Important

Dissertation Narayanan Kulathuramaiyer 2008

E-Learning has been predominantly seen as a course management system focusing mainly on the needs of the instructor. We view E-Learning as being the Knowledge Transfer aspect of Knowledge Management, with networked systems facilitating knowledge creation, organization and archiving. We propose a Knowledge Management Model for Guided Internalisation that enables…

AD-HOC - Eine Methodik zur Entwicklung von virtuellen Lern-Arbeitsumgebungen

Dissertation Johannes Farmer 2006

Organizations rely heavily on their knowledge workers to learn efficiently and to apply knowledge effectively within their work processes. Hence virtual work-and-learning environments are needed that support newcomers and experienced workers in equal measure and provide task-specific learning support ad hoc. However, by now contextualized learning support is costly, because…

Wissensmanagement zur Unterstützung von Kundenbeziehungsmanagement - Konzepte, Technologien und ein Prototyp

Thesis (old curriculum) Peter Scheir 2002

This thesis shows how knowledge management can be applied for the successful realization of customer relationship management activities. First, this thesis introduces the topics 'knowledge management' and 'customer relationship management'. Next, aspects of both are combined into knowledge management in customer relationship management or 'customer knowledge management', for short. A…

Knowledge Management Technologies in Context

Dissertation Herwig Rollett 2001

Most of the knowledge management literature to date is written either from a business perspective, tending to ignore important technological considerations, or from a technology perspective, tending to ignore the larger organizational context. By contrast, this thesis focuses on the role of technologies in knowledge management without losing sight of…

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