Theses

Here you can find theses of Know-Center employees

Hybrides Lernen - Integration von eLearning in traditionelle Unterrichtsmethoden

Thesis (old curriculum) Herbert Pacnik 2002

eLearning can be introduced from the scratch within corporate environments only in rare cases. Most often traditional training concepts are well established and need to be taken into account when developing an integrated concept for eLearning. Much literature is available on how to build eLearning right from the beginning, but…

Wissensmanagement zur Unterstützung von Kundenbeziehungsmanagement - Konzepte, Technologien und ein Prototyp

Thesis (old curriculum) Peter Scheir 2002

This thesis shows how knowledge management can be applied for the successful realization of customer relationship management activities. First, this thesis introduces the topics 'knowledge management' and 'customer relationship management'. Next, aspects of both are combined into knowledge management in customer relationship management or 'customer knowledge management', for short. A…

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